• Accomplished professional graphic designer and email marketer with extensive experience with Adobe CC and Programming in HTML/CSS. Demonstrated strengths include the ability to communicate effectively across all management levels, easily learn any program, problem solving, and able to work quickly and effectively under pressure.

  • Image editing - Adobe Photoshop, Illustrator, InDesign, Affinity Designer and Photo, Autodesk Sketchbook and Maya,

    Video editing - Adobe Photoshop, Rush, and After Effects

    3D Modeling and Animation - Autodesk Maya, Cinema 4D, and Lightwave 3.

    Programing - HTML and CSS with a background in Responsys RPL, Java, VB, C++, Action Script

    Web Design - hard coding, WordPress, Squarespace, and Wix

    Email Marketing - Oracle Responsys and Klaviyo

    Extensive A/B Testing and Data Analytics

    Deductive Reasoning, Reverse Engineering

    Computer Repair

  • TicketNetwork
    Graphic Design / Email Marketer
    2018-2026

    • Organized and updated image libraries for over 1000 brands, ensuring easy access to high-quality assets for marketing campaigns.

    • Created over 2,000 high-quality images using Adobe CC, leading to a 300% increase in client demand over a 6-month period, with notable improvements in click-through rates of over 60% on average across all email programs.

    • Managed email marketing accounts for the top 5 brands, the largest with 1+ million active subscribers.

    • Updated 100+ active email templates from Responsys classic language to RPL, implementing email-specific coding practices to eliminate bugs and ensure responsiveness, reducing average template size by 80% and increasing user interactions by 100%.

    • Developed and managed various email marketing campaigns including local newsletters, national onsale, targeted promotions, cart abandonment, winback, and anniversary series to drive engagement and sales.

    • Conducted rigorous A/B testing on email content, design, send times, and subject lines, resulting in optimized engagement rates.

    • Developed dynamic email campaigns, including Cart Abandon programs, to streamline testing processes and automate sends using Oracle Responsys.

    • Designed and coded over 200 different emails using HTML and CSS for various brands, including targeted announcements for major events like the Super Bowl.

    • Planned and executed the automation of email marketing processes, including data feed creation and integration, enhancing content personalization, reducing load times by 70%, and increasing email deliverability rates by 50%.

    • Evaluated tools such as Adobe Premiere Pro and Canva for photo and video editing, and Mailchimp and Klaviyo for email campaign management, then trained a team of 5 on their functionalities to enhance our email marketing efforts.

    • Managed 5+ projects at a time with changing specifications while independently completing design tasks and meeting all deadlines.

    Lilo Social, Hamden, CT
    Freelance Graphic Designer, 2018-2019

    • Designed visual assets for various ad campaigns for brands like Maroon 5, Buffalo Sabres, and Bleacher Report.

    Fluidline Technology, Chatsworth, CA
    Shipping and Receiving Supervisor/Customer Service Consultant, 2016

    • Organized and maintained ISO 9002 compliant documentation for the entire company, ensuring adherence to quality standards and streamlining audit processes.

    • Managed order processing for 300+ customers daily, ensuring timely fulfillment and high service quality.

    761 Washington St. L.L.C., Middletown, CT
    Freelance Graphic Designer, 2007 - Present

    • Designed over 20 visual assets, such as signs, brochures, and business cards, while providing website support, resulting in a 300% increase in client brand visibility and engagement.

    Eastern Connecticut State University, Willimantic, CT
    Student Web Developer, 2013

    • Designed and launched a WordPress website featuring unique pages for each department and each professor

    • Reduced the expected completion date for a WordPress project from 1.5 years to under 6 months, despite having no prior experience with the platform.

    Best Buy, Newington, CT
    Sales Associate, 2014-2016

    • Completed 5+ hours of weekly webinars and online courses on key product features, leading to the refinement of customer support strategies that increased customer satisfaction scores and revenue.

    • Redesigned my primary department's layout and merchandising displays, enhancing customer flow and accessibility leading to the highest revenue and positive feedback the store had ever received since opening.

    • Received 20+ awards from management for leadership, product knowledge, customer feedback, and enhancing promotional strategies, leading to a 100% increase in customer sales and engagement across the store.

    • Trained 30+ new and existing employees on store-wide procedures, the implementation of a new inventory management system, new products, and improved sales techniques.